Legal

Privacy

Katherine Women’s Information and Legal Service (KWILS) recognises the importance of protecting your privacy and is committed to safeguarding the dignity, safety and confidentiality of everyone who engages with our service — including clients, team members, volunteers and stakeholders. 


KWILS complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, as well as the Legal Profession Act 2006 (NT) and other relevant legislation. Our privacy and data practices reflect our commitment to trauma-informed care, legal professionalism and respect.


Collection of information


KWILS collects personal information directly from you when you:

  • Contact us via our website, phone, email or in person.
  • Subscribe to our newsletters or updates.
  • Access legal, community legal education or advocacy services.

We collect only the information necessary to provide and improve our services, communicate with you, and meet our legal and professional obligations.


When visiting our website, anonymous information (such as your browser type, date, time, and pages accessed) may be recorded for statistical purposes. This information is used solely to improve the user experience and website performance.


Use and disclosure of information


The information you provide is used only by KWILS for legitimate business and service delivery purposes. We will never sell or disclose your personal information to third parties unless:

  • You have provided consent.
  • It is required by law.
  • It is necessary to prevent or lessen a serious threat to life, health or safety.

Confidential information shared through our legal practice, recruitment processes, feedback mechanisms, or internal communications is managed in accordance with privacy legislation and KWILS’ internal policies.


Security of information


KWILS is committed to ensuring that your information is secure. We have implemented appropriate physical, electronic and managerial procedures to safeguard personal data from unauthorised access, misuse or disclosure.

  • Client and organisational data are stored securely in Australian-based cloud systems compliant with Australian privacy and data protection standards. 
  • Offshore storage providers will not be used unless authorised by the Principal Legal Officer (PLO) and Chief Executive Officer (CEO) and only when legal and privacy compliance can be guaranteed. 
  • Confidential documents (such as complaints and legal files) are securely retained for the required period (generally seven years) and then destroyed in accordance with privacy and data management policies. 
  • KWILS does not store credit card details on our servers. 


Access to and correction of personal information


You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. Access may be refused if it:

  • Risks serious harm to someone’s health or safety.
  • Unreasonably affects another person’s privacy.
  • Relates to confidential legal negotiations or investigations. 

In such cases, access may be provided through an agreed intermediary.


Privacy in feedback and communications


KWILS values transparency and continuous improvement. We will:

  • Respect privacy when handling complaints, feedback or sensitive communications.
  • Communicate outcomes within the constraints of privacy and safety.
  • Ensure all internal and external communications comply with privacy, confidentiality and regulatory standards.


Training and accountability


All KWILS team members receive training on privacy, data security and confidentiality obligations during induction and through regular refreshers. The PLO oversees compliance with legal and ethical standards for information management and reviews any sensitive use of descriptive or client data.


Contact us


If you have any concerns, questions or requests regarding your privacy or the handling of your personal information, please contact us:

Katherine Women’s Information and Legal Service (KWILS)


Phone: (08) 8972 1712

Email: info@kwils.com.au 

Postal Address: PO Box 1194, Katherine NT 0851

Disclaimer

Katherine Women’s Information and Legal Service (KWILS) represents and supports women and gender-diverse people in the Katherine and Big Rivers region of the Northern Territory. Our website is intended to share information, raise awareness, and provide general guidance in line with our purpose, vision, and values.


General information and legal disclaimer


The information provided on the KWILS website is for general information only and is not intended to constitute legal advice or to replace legal advice. The use of information from this website is the sole responsibility of the person accessing it, who should assess the information’s suitability for their individual circumstances. KWILS recommends that you seek advice from a qualified lawyer before acting on any information provided.


KWILS endeavours to ensure that the information on this website is accurate and up to date; however, we do not accept responsibility for any errors or omissions. Our website may contain links to external websites. Inclusion of such links does not constitute endorsement by KWILS of the content, privacy policies, or practices of those websites.


Contact

If you have any questions or concerns about the KWILS website, please contact us via our Contact Us page.